Submit a request

Fill in the form and we'll get back to you as soon as possible.

Assistance request

For any request for help or intervention regarding a primary service (breakdown, towing) or a secondary service (replacement vehicle, hotel, taxi, train/flight), or regarding any other assistance service.
VIP/MIP client escalation

For any request regarding an assistance service to be provided to a very important customer who has required a fast and urgent escalation.
Towing/transport information

If you need to know when a vehicle was delivered, where it was delivered, or any other information regarding a towing or transport.
Billing

If you have questions regarding the billing process or an invoice.
Coverage/refund request

If you need information regarding cash advances for towing missions, storage fees, diagnostics, or requests for impounded vehicles.
Technical support

If you encounter a problem on the hlpy platform, whether it concerns access (username/password) or any other potential technical issue.